Retail and leisure destination
Eldon Square
Foundations for cross-team AI adoption within existing governance: a staff training plan, an internal champion and a light-touch responsible-use framework.
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AI adoption in the real world.
Practical work with organisations making deliberate choices about where AI helps, where it gets in the way, and what needs to stay human.
The regional programme
Experience North East England
A region-wide AI upskilling programme for the visitor economy: 44 people across 34 organisations, three masterclasses and tailored one-to-one support.
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Heritage and visitor attraction
The Alnwick Garden
Turning cross-departmental curiosity into a shared AI strategy: leadership alignment, responsible-use principles and first pilots in reporting.
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Independent hotel and events venue
South Causey Inn
A custom GPT that turns unstructured reservation data into clear, role-specific daily checklists for reception, housekeeping, kitchen and management.
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Volunteer-led charity, visitor information
Durham Pointers
Low-cost AI for a volunteer-run charity: a prototype visitor chatbot, faster blog writing and stronger website visibility, all kept simple.
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Travel and tourism membership network
AI Action Lab
Practical AI adoption for smaller travel operators: foundational business files and repeatable workflows ready to put into practice.
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