How we handle personal information.
This notice explains what personal information Service Design North collects through this website and related enquiries, and how we use it.
Who we are
Service Design North Ltd provides AI, trust and customer experience consultancy, training, advisory work, speaking and related services. For privacy questions, contact us at yulia@service-design-north.co.uk.
What we collect
We may collect personal information when you:
- send an enquiry through the website or by email;
- ask to join the newsletter list;
- submit a speaking enquiry;
- book a conversation through Calendly;
- work with us as a client, supplier or collaborator.
This may include your name, role, organisation, email address, event or project details, booking details, messages you send to us, and any other information you choose to share.
How we use it
We use personal information to:
- reply to enquiries and manage conversations with you;
- send newsletter updates where you have asked to receive them;
- arrange bookings, calls, speaking enquiries and project scoping;
- provide services and manage client relationships;
- keep appropriate business records;
- protect the security and reliability of the website.
Lawful basis
We usually rely on consent for newsletter requests, legitimate interests for ordinary business enquiries and relationship management, contract or steps before a contract for client work and proposals, and legal obligation where we need to keep records for tax, accounting or compliance reasons.
Who handles the information
We use trusted service providers to run parts of the website and communications, such as website hosting, email and Calendly bookings. These providers only receive the information needed to provide their service. Calendly has its own privacy information when you use the booking calendar.
How long we keep it
We keep enquiry information for as long as needed to respond and manage the relationship. Newsletter requests are kept until you ask to be removed. Client and accounting records may be kept for longer where required for business, tax or legal reasons.
Your rights
You can ask to access, correct, delete or restrict use of your personal information. You can also object to some uses of your information and withdraw consent where we rely on consent. To make a request, contact yulia@service-design-north.co.uk.
Complaints
If you are unhappy with how we handle your information, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint.
Cookies and analytics
We do not currently use analytics or advertising cookies on this website. Embedded third-party services, such as Calendly, may set their own cookies or collect technical information when you use them.
Changes
We may update this policy as the website, services or legal requirements change. The latest version will be published on this page.