Conference and leadership-event speaking for organisations trying to make sense of AI without losing sight of people.
Talks and keynotes for conferences, sector events, board awaydays and leadership programmes. The focus is AI, trust and customer experience in people-centred organisations: what AI is doing to the relationships your people care about, and the choices that protect them.
How AI changes the relationship with the people your organisation serves, and why every AI decision is a trust decision in disguise. Where AI belongs in people-centred organisations, and where it doesn't. AI adoption with governance built in from the start, rather than retrofitted. Practical AI for visitor economy organisations, charities and heritage institutions. The hidden trust gap: what gets quietly broken when AI moves into customer-facing work.
Keynote, around 45 minutes. Conference workshop, 60 to 90 minutes. Panel chair or panelist. Fireside chat. Board awayday opener, 30 to 45 minutes.
Dr Yulia Dzenkovska is the founder of Service Design North Ltd and BIPC North East's AI and Customer Experience Expert in Residence. She holds a PhD in marketing with a specialism in customer experience quality, and taught design thinking and customer experience at Newcastle University for six years before moving to Service Design North full time. Her work helps organisations in people-centred sectors make deliberate choices about where AI belongs and where it doesn't.
Dr Mikhail Vasenin, Development Partner. Bio placeholder.
Simon Laing, Programme Partner. Bio placeholder.
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